Sales are pack-based. A pack usually contains 500, 1,000, 2,500 or 5,000 pieces; the product page shows “1 pack = … pieces”.

The minimum order is usually 1 pack. Some products may require a higher pack minimum; this is shown on the product and cart screens. The quantity you enter is the number of packs, not loose pieces.

Some products may show volume prices by pack quantity. Cart and checkout totals always use the live server price.

Size takes you to sibling product pages (for example 20 mm and 22 mm are separate products). Coating is selected on the same page; each coating has its own URL.

Material (sheet metal, zamak, plastic, etc.) is product information, not a selectable option. The specifications tab shows product code, size, material and coating options.

Coating swatches are colour and surface references; the product gallery does not change with coating. The price on listing cards is the lowest VAT-exclusive selling price among available coatings.

On the product page choose Other under coatings and briefly describe the finish you need. This item is not added to the cart; it goes to your quote list.

After you submit the quote list, our sales team prepares a price and lead time for the custom coating. Once you approve the quote, the order is created at the payment step.

Items that are out of stock or have no published selling price cannot be added to the cart. The product page shows a “Price and lead-time quote” card so you can add the item to your quote list.

After we review the request, you receive the price, any production/lead-time details and a validity date by email. The order is created after you approve and pay.

You can collect items from the header Quote list. Adding items does not require an account; submitting the request requires login and saved shipping/billing addresses.

After submission, track status under My quotes in your account. Price and lead time stay hidden until the quote is sent to you. You are notified by email.

On a sent quote you can correct the address within the same shipping country, approve or reject. Approval does not create the order; the order is placed on the payment page after legal consents and payment method.

Yes. We regularly export to more than 30 countries. Direct checkout (cart → payment) is only available for shipping addresses in Turkey.

If your delivery country is outside Turkey, convert the cart to a quote request or add items to the quote list. Price, minimum quantity, freight and lead time are set in the quote for that country.

Payment is collected in Turkish lira (TRY). You can pay by credit/debit card (secure 3-D) or bank transfer. Card data is not stored on our site.

For bank transfer, put the order number in the payment description. The order is marked paid after we confirm the transfer; there is no second pay button on the site while a transfer is pending.

If a card payment fails, that order is cancelled and stock reservation is released. For an incomplete card payment on an awaiting-payment order, use “Complete payment”.

For orders delivered in Turkey, shipping currently appears as free in the cart and checkout summary. There is no separate shipping calculator.

Orders are prepared and handed to the carrier after payment is confirmed. The estimated timeframe is stated in the pre-information and distance-sales documents you accept at checkout.

For overseas shipments, freight and lead time are set in the quote according to the destination country.

After login, open My account → My orders to see the order number, status, line items and shipping/billing addresses.

You receive email when the order is placed and when payment is completed (and if a card payment fails). Transactional emails use the site language you registered with.

Under consumer law, you generally have 14 days from delivery to withdraw, subject to statutory exceptions. Made-to-order items such as custom production or custom coating may fall under those exceptions.

The current texts are in the footer under Cancellation and returns, Distance sales agreement and Pre-information. The order-specific binding documents are those you accept at payment. You can use the Contact page for requests.

Unit prices on the storefront, in the cart and at checkout exclude VAT. The product page shows the VAT rate and amount. VAT appears as separate lines in summaries; the Grand Total is the amount payable including VAT.

You can display prices in another currency on the site. Payment is always collected in Turkish lira (TRY). If no current exchange rate is available, display falls back to TRY.

Yes. At registration you can choose an individual or company account. A company account requires a company name.

On the billing address you can select a corporate invoice type and, for Turkey, enter tax office and tax number. Shipping and billing addresses can differ. Tax details are stored on the billing address, not on the customer profile.

Use “Forgot password” on the login screen to receive a reset link at your registered email. While logged in you can also change the password from My account.

My account holds profile details, the address book, orders and quotes. For Turkey, addresses use province and district; abroad you enter city and postal code. A phone number with country code is required.